At 1wim, your privacy is more than a legal obligation — it is a responsibility we take seriously. Find out exactly how we collect, use, and protect your personal data in line with Malaysia's Personal Data Protection Act (PDPA).
We invest in the latest security infrastructure so you can play with confidence, without worrying about the safety of your personal data.
All data transmitted between your device and 1wim's servers is protected by military-grade 256-bit SSL encryption. This means your login credentials, payment details, and personal data cannot be read by any third party during transmission.
1wim's privacy policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all processes involving the collection, storage, and processing of player personal data comply with applicable legal requirements in Malaysia.
1wim does not sell, rent, or commercialise player personal data to any third party for marketing purposes. Your information is used solely for platform operations, identity verification, and fulfilling applicable regulatory requirements.
Access to player personal data within 1wim's internal systems is strictly limited to staff who genuinely require such access to perform their duties. All access is automatically logged and monitored to detect any unusual activity.
1wim player data is stored in high-grade data centres with multi-layered physical and digital protection. We practise regular data backups and have a comprehensive disaster recovery plan to ensure the safety and continuity of your data.
Our cybersecurity monitoring system operates around the clock to detect and respond to any threats or attempted data breaches. In the event of a security incident, affected players will be notified promptly in accordance with established procedures.
1wim collects various types of personal information from our players to enable us to provide a safe, seamless, and high-quality service. We only collect information that is strictly necessary for the stated purposes and do not collect excessive data.
The types of information we collect include:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | KYC verification, fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, security verification |
| Financial Information | Bank account number, deposit and withdrawal records | Payment processing, AML compliance |
| Usage Data | Game records, betting history, activity logs | Service improvement, fraud detection |
| Technical Data | IP address, device type, web browser information | Account security, location verification |
We collect this information through various methods including the account registration form, KYC process, your interactions with the platform, cookies and similar tracking technologies, and direct communications with our customer support team.
All personal information collected by 1wim is used responsibly and only for legitimate purposes. We do not use your data for any purpose beyond what is stated here without first obtaining your consent.
1wim takes the confidentiality of players' personal data seriously. We do not sell, rent, or disclose your personal information to third parties except in specific situations required for platform operations or as mandated by law.
We may share your personal data with the following parties in limited circumstances:
All third parties we work with are bound by strict confidentiality and data security agreements. They are only permitted to process your data in accordance with our specific instructions and for agreed purposes only.
Protecting player personal data is 1wim's top priority. We implement comprehensive technical and organisational security measures to safeguard your information from unauthorised access, loss, misuse or accidental disclosure.
While we take all reasonable measures to protect your data, please note that no security system can guarantee absolute, one-hundred-percent protection. You also play an important role in keeping your account secure by using a strong, unique password and never sharing your login credentials with anyone.
Under Malaysia's Personal Data Protection Act (PDPA), you have several important rights regarding the personal data we hold. We are committed to respecting and facilitating the exercise of these rights.
To exercise any of the above rights, please contact our customer support team via 24/7 live chat or by email at [email protected]. We will process your request within 30 days of receipt. In more complex cases, this period may be extended to 60 days, with prior notification to you.
Please note that these rights may be subject to certain limitations under Malaysian law, particularly where data processing is required to fulfil legal obligations or for legitimate public interest purposes.
1wim uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and understand how players use our platform. Cookies are small text files stored on your device when you browse our website.
You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality or your experience on the 1wim platform. Session cookies will be deleted automatically when you close your web browser.
The 1wim platform is strictly for users aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18. This is not merely a privacy policy — it is a legal requirement we uphold wholeheartedly.
If we discover that we have inadvertently collected data from a minor, we will take immediate steps to:
If you believe a minor has registered an account on 1wim, please contact our support team immediately so we can take the appropriate action.
1wim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, current legal requirements, or improvements in how we protect player data. The "Updated" date at the top of this page always reflects the latest version of this policy.
When we make significant changes to this Privacy Policy, we will:
Continued use of the 1wim platform after Privacy Policy changes are published is considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the 1wim customer support team. We are here to assist you via live chat, available 24 hours a day, 7 days a week, with full support in both English and Bahasa Melayu.
Answers to the most frequently asked questions by Malaysian players regarding personal data protection and 1wim's privacy policy.
Now that you understand how 1wim protects your privacy, start your gaming experience with full confidence. Register a free account today and enjoy over 1,000 game options in Malaysian Ringgit.