Terms and Conditions 1wim Platform Malaysia

1Acceptance of Terms and Conditions

Welcome to 1wim, Malaysia's preferred online gaming platform. These Terms and Conditions ("Terms") govern your use of the 1wim.plus website, the 1wim mobile app ("App"), and all services provided by the 1wim platform (collectively referred to as the "Services").

By accessing or using any part of our Services — including registering an account, making a deposit, playing any game, or simply browsing the website — you agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use 1wim's Services.

These terms should be read together with our Privacy Policy, which describes how we collect, use, and protect your personal data, as well as our Responsible Gaming policy, which outlines our commitment to player well-being.

2Player Eligibility

To use 1wim Services, you must meet all of the following eligibility criteria at all times:

• Being at least 18 years of age at the time of registration and throughout continued use.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not subject to any legal prohibition or restriction that prevents the use of online gaming services.
• Register for personal entertainment purposes only and not on behalf of any third party or business entity.
• Has not previously had an account terminated by 1wim for a breach of terms.

1wim reserves the right to request proof of age or identity at any time deemed necessary. If you are unable to provide satisfactory proof, 1wim reserves the right to suspend or close your account and withhold any funds until the matter is resolved.

3Account Registration and Management

To access 1wim Services in full, you must register an account by providing accurate, complete, and up-to-date information. Each player is only permitted to hold one active account at any time. Multiple account registration is strictly prohibited regardless of reason.

During registration, you agree to:

• Provide your full name, date of birth, email address, and a valid phone number accurately.
• Update your account information promptly whenever any changes occur.
• Keep your password and account login credentials confidential.
• Notify 1wim immediately if you suspect any unauthorised access to your account.
• Taking full responsibility for all activities that occur under your account.

1wim is not responsible for any losses arising from your failure to secure your account login credentials. You are advised to use a strong, unique password and to enable two-factor authentication (2FA) available in your account settings.

4Fund Deposit

1wim supports a wide range of deposit methods suited for Malaysian players, including FPX, DuitNow, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion or hidden fees.

• The minimum deposit amount is MYR 30 per transaction.
• The maximum deposit limit depends on your chosen payment method and your account's VIP level.
• Successful deposits are typically credited to your account within minutes.
• If your deposit has not been credited within 30 minutes, please contact our support team with proof of transaction.
• 1wim reserves the right to request proof of source of funds for deposits exceeding a certain threshold.
• All deposits are subject to automatic security checks to prevent fraud and money laundering.

Funds deposited into your 1wim account are for gaming purposes only. 1wim does not pay interest on funds held in player accounts.

5Fund Withdrawal

Players may submit a withdrawal request at any time as long as their account is active and in good standing. However, certain conditions and procedures must be followed to ensure a smooth withdrawal process.

• Full KYC verification is mandatory before the first withdrawal can be processed.
• The minimum withdrawal amount is MYR 50 per transaction.
• Withdrawals will only be processed to the same or equivalent payment method used for the deposit.
• Withdrawal processing time is 1–3 business days depending on the payment method.
• Withdrawals may be delayed for accounts requiring additional security review.
• 1wim reserves the right to request additional supporting documents before approving large withdrawals.

6Bonuses, Promotions & Rewards

1wim offers a variety of bonuses and promotions from time to time to reward new and loyal players. Each bonus is subject to specific terms and conditions that will be clearly stated on the relevant promotions page.

• All bonuses are subject to the stated wagering requirements before any withdrawal can be made.
• Bonuses may only be claimed by eligible players who meet all specified requirements.
• One bonus per player, per household, per IP address, and per device unless otherwise stated.
• 1wim reserves the right to void any bonus that has been misused or claimed improperly.
• In the event of a conflict between promotional content and these Terms, these Terms shall take precedence.
• Bonuses are non-transferable between accounts and hold no cash value until wagering requirements are fulfilled.

The 1wim VIP Program offers exclusive benefits to loyal players, including cashback rewards, higher betting limits, faster withdrawals, and access to a personal account manager. Full VIP program terms are available on our VIP page.

7Game Rules and Wagering

All games available on the 1wim platform are operated using Random Number Generator (RNG) technology certified by independent international auditing bodies. This ensures every slot spin, card hand, or dice roll is truly random and fair.

• The outcomes of completed games are final and cannot be altered or reversed.
• In the event of a technical disruption during gameplay, 1wim will use server records to determine the valid outcome.
• The RTP (Return to Player) value for each game can be found in the respective game's information section.
• Sports betting is subject to additional rules displayed in the Sports section of the platform.
• Betting odds displayed are accurate at the time of publication and may change before the match begins.

In the event of a technical failure that affects the integrity of a game, 1wim reserves the right to void the game in question and refund all bets to the players involved.

8Security, KYC & Fraud Prevention

1wim is committed to maintaining a safe and secure gaming environment for all players. As part of this commitment, we enforce strict Know Your Customer (KYC) procedures in compliance with applicable legal requirements.

• Identity verification requires a valid document such as a Malaysian identity card (MyKad) or passport.
• Address verification may be required via a recent bank statement or utility bill.
• All information provided during the KYC process must be accurate and up to date at all times.
• 1wim uses 256-bit SSL encryption to protect all data transmissions.
• An automated fraud monitoring system operates 24/7 to detect suspicious activity.

9Prohibited Behaviour

Players are prohibited from engaging in any conduct that could compromise the integrity of the platform or the safety of other players. The following activities are strictly forbidden and may result in immediate account termination:

• Opening multiple accounts or playing on behalf of another person.
• Cheating, manipulating, or attempting to exploit software bugs for unlawful gain.
• Using automation software, bots, or artificial intelligence systems to play.
• Money laundering through suspicious deposit and withdrawal activity.
• Sharing or selling your account to a third party.
• Abusing the bonus system through arbitrage techniques or promotional misuse.
• Any form of abusive, threatening, or disrespectful communication directed at 1wim staff.

10Account Termination

Both the player and 1wim have the right to terminate an account at any time. Players who wish to close their account may do so by contacting our customer support team via live chat.

1wim reserves the right to suspend or terminate any player's account without prior notice if:

• A player is found to have violated any term in this document.
• Suspected fraudulent or money laundering activity has been detected.
• A player provides false information during registration or the KYC process.
• The player's account has been inactive for more than 12 consecutive months.

When an account is terminated due to a breach of terms, 1wim reserves the right to forfeit all bonus balances that have not yet met the wagering requirements. Any valid cash balance will be returned in accordance with standard withdrawal procedures once the investigation is complete.

11Limitation of Liability

1wim provides the Services "as is" and makes no guarantee that the platform will always be free from errors, interruptions, or technical defects. To the extent permitted by law, 1wim shall not be liable for:

• Any losses or missed winnings resulting from technical disruptions or internet connectivity issues.
• Indirect, incidental, or consequential losses arising from the use of the Services.
• Acts or omissions by third parties, including payment providers or game providers.
• Any damages arising from your failure to comply with account security terms.

12Changes to Terms and Conditions

1wim reserves the right to change, amend, or update these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on the 1wim.plus website.

We will endeavour to notify players of important changes via in-app notifications or registered email. Continued use of 1wim's Services after any changes are published will be considered acceptance of the updated terms.

You are advised to review this Terms and Conditions page periodically to ensure you are always aware of the latest terms governing your use of 1wim's Services. The "Updated" date at the top of this page indicates when the last changes were made.